Attachments in widget
We're happy to announce that all reporters can now easily attach files to their feedback. File types include videos, images, PDFs, Excel spreadsheets, and many more.
You'll find all attachments both in your integration issue,
CleanShot 2022-09-22 at 12
and in your feedback page.
CleanShot 2022-09-22 at 12
This feature is enabled by default, let us know what you think of it, and how you plan to use it!
For more information check out our helpdesk article.
Email notifications
Email notifications
about important events in your projects like new feedback, comments, and status changes.
To enable it, navigate to any project under
Settings > Notifications
Email notifications
Additionally, if you have your own internal notification workflow, you can disable email notifications for reporters in your workspace.
Disable notifications
Check our Feedback Notifications guide for more details on the above.
Slack Notifications
CleanShot 2022-08-31 at 16
Receive Slack notifications about important events in your projects like new feedback, comments, and status changes.
To enable, go to any project under
New feedback page
New feedback page
We’re happy to announce our new Feedback page design and comment attachments. The main goal was to make communication with guests and developers much smoother and more complete.
After talking with a few of our customers to better understand the needs and issues with our previous Feedback page, we came up with the issue page that you can experience live now.
  • New Feedback design: information is easier to read and find.
  • Comment attachments: files can now be attached to comments
  • List of feedback: Same look, just much faster
Email domain join
Allow new users to join your team automatically if they have the same company email as you. Forget single email invitations for each new user.
To enable domain join, go to your [workspace settings here
Read our detailed FAQ about email domain join here:
GitHub Projects
We've just added support for GitHub Project (Beta). You can now report GitHub issues with and automatically assign them to one of your Projects.
To enable the Project field:
Log into your dashboard.
Select one of your GitHub destination
Go to: Widget > Guest/Member Form
LogRocket integration
LogRocket is a session replay and performance monitoring solution that helps you understand your users. With our new LogRocket integration, new issues reported through the widget can now include your LogRocket session URLs.
To learn more about the integration, watch 90 seconds video ->
New Dashboard UI/UX
We’re delighted to launch the new UI of our dashboard today, after working on it for 2 months!
We changed a whopping 14,935 lines of code, mainly related to navigation and destination settings. We also merged Guest and Member feedback.
App navigation
The primary account navigation has moved from the left to the top of your screen. From there, you can view your personal and workspace settings.
Destination navigation
Within each destination, we now have 3 defined sections on the left hand menu: Feedback, Widget, and Settings.
Merge of Guests and Members feedback
Feedback from Guests and Members now appears under one common list. Comments and statuses have also been added to the Members’ feedback, making it easier than ever to manage feedback.
Basic authentication
Another week, another update from the team!👍
From today, you can save your basic auth credentials on our app to ensure that all of your protected assets will be captured on the screenshot.
To access the setting, navigate to your destination settings
  1. Widget
  2. Security
  3. Switch on Basic Auth
  4. Enter your basic authentication username and password
Check out our in-depth Helpdesk article here.
As ever, if you have any questions on this one, lets us know in the chat!
Receive invoices by email
Hi there, from today you may receive invoices from us by email!
To access the setting, go to your billing details.
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