Mention or tag people with "@"
Gary Gaspar
Ability to tag a member or guest in a feedback comment's section
AKA: the ability to send direct messages or include @[user] in feedback comments
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Joe Scanlon
Merged in a post:
Direct Messages
Melissa Anderson
Please add the ability to send direct messages or include @[user] in feedback comments so that other team members can see comments on feedback items. When submitting requests on behalf of a client, it's not currently possible to notify them of the new feedback item without sending them the link or hoping they see the item in the list.
Joe Scanlon
Ann-Charlotte Nyberg
Would be a really good functionality for us and also a requirement if we should continue to use this tool in the future.
Joe Scanlon
Joe Scanlon
Merged in a post:
Add/edit feedback followers (allow notification mentions/ccs)
Lauren Gray
Can we add @mentions that will cc another guest/email address on the feedback notification? For projects that have many guests, this would help consolidate questions by not having to create an email thread asking everyone to look at a specific feedback item/URL. Instead of just notifying the original submitter, I could say "@email@address.com" and bring them into the conversation.
R
Ryan O
Sometimes feedback is added by someone other than the one who needs to be notified when the task is completed. There are also some occasions when we need to ask a question of someone else on the team within the ticket itself.
Gary Gaspar
Ryan O: Very interesting too. To play devil's advocate, wouldn't you prefer to tag your team members inside your project management tool than in Marker.io?
Trying to understand the nuances of the use case :)
R
Ryan O
Gary Gaspar: Thanks for the reply! The @mention would be more for the client, who doesn't have access to our tool. Sometimes I would put a ticket in for them then want to @mention to tell them it's done, or client employee A puts in a ticket but client employee B is the one testing it.
Gary Gaspar
Ryan O: love this!
Fushia Saulwick
Ryan O: Likewise, we have been struggling without being able to tag guest users recently. It would be really great to be able to @mention other members of the client's team who are reviewing the project, but don't have access to our internal PM tool.