On-site Feedback / Pins on Website
planned
Gary Gaspar
Feature Overview
- Let reporters see past feedback directly inside the widget while browsing a site
- Show feedback tied to the page someone is currently viewing, so comments on the About page only appear on that URL
- Include image thumbnails and existing comments to help people recognise what's already been reported
- Require reporters to log in (or authenticate through a host system) so feedback stays private to the right people
Use Case
- Stops reporters from logging the same issue twice, which is a common problem on big sites
- Helps teams reviewing large-scale projects, like a 600-page website, where duplicate feedback piles up fast
- Supports agencies running client QA on staging sites, where stakeholders can skim what's already been flagged before adding their own notes
- Works well for single-page apps and multi-screen tools (e.g. e-learning modules) where feedback needs to follow the user around
Log In
Emile-Victor Portenart
marked this post as
planned
Jack Faulkner
Hey Gary Gaspar and Marker team, did you ever crack this problem? I understand there's complexities around how to implement it, but maybe a few different settings (or modes) would make it work for the different types of users you have. I think BugHerd and Ruttl have this feature, from memory the latter attaches the pin to a HTML node, to make it more reliable across responsive breakpoints.
Erjon Metohu
Hi Gary Gaspar are there any updates on this request? I saw your last response from Feb 2024 but wanted to check to see if there's been any progress since. We work on large-scale websites, and this feature is becoming a must for us. On a recent project, we received many duplicate feedback entries from the stakeholders as they were reviewing a 600 page site.
Gary Gaspar
Hey Erjon Metohu , thanks for your feedback. To be honest, we've been struggling with finding a good tradeoff here as a lot of our customer base would not want these features. Furthermore, the problem with Pins is that they are quite unreliable.
As a middle-ground, we've imagined a solution where we would pull the feedback list into the widget like that. Every reporter would need to authenticate into their account to access this list. I've attached a quick internal mockup (not committing)
Would this be a game changer for you? Thoughts?
Photo Viewer
View photos in a modal
Erjon Metohu
Gary Gaspar Appreciate the quick response. You bring up a good point about pins, we run into that from time to time when using Invision for UI design feedback.
Yes, I think the middle-middle solution that you're proposing would work very well for us. I think this would be a game-changer for us. Stakeholders can quickly skim through all of the reported feedback before they share their feedback. The image thumbnail will certainly help with pinpoint existing feedback. Also, I am pleased to see that you're taking the commenting feature into account, as that will make feedback more collaborative.
Regarding authentication, that makes a lot of sense that clients will need to login as guests to be able to view and provide feedback. We would mainly use this during our project QA process in a staging enviornment.
Jess Cochran
Gary Gaspar Has there been any further progress made or an ETA on this being a live feature on Marker? Our clients have noted a need to be able to see edits left on a page to prevent duplicative edits being logged.
Christopher Thomas
Hi Gary! Is this one still set to be available soon?
Gary Gaspar
marked this post as
open
Joe Scanlon
Merged in a post:
Point and Click rather than Annotate
J
Jessica-Jade Worsley
It would be nice to have the option of point and click to create a 'map marker' of sorts and then have the client fill in feedback about the issue they have or design they'd like to change. Having the screenshot start with the arrow all the time is a bit daunting at first. Whereas pointing and clicking on an issue is simple and easy.
B
Billie Mead
+1 for the ability for Members to see other feedback prior to/while making a new submission. Using either the title or description field, Marker.io could even use an A.I. machine learning algorithm to parse previous review comments and present these as a "suggestion"...
Lama Lama
Is there a rough eta on this feature yet?
We just started to work with Marker.io and we are really excited about it, though this feature would be a big improvement to us and it would actually make or brake Marker as our feedback tool.
So if you can provide some rough insight into the planning for this feature, it would really help us in making the right choice!
Emile-Victor Portenart
Lama Lama: we aim for beginning of next year but without guarantee. we’re working really hard on the widget at the moment to improve the experience and speed. we’ll keep you in the loop!
Lama Lama
Emile-Victor Portenart: Thanks, looking forward to it! We really like working with Marker.io so far.
Alexandre Croizard
we use marker.io to review elearning modules with our clients, so this is a one page application with multiple screen. hope this feature coul work with a single page app
Bradley Rothery
This would be very helpful to avoid scope creep because during rounds of revisions our clients will sometimes forget to make there edits based on the last round. Instead they'll request completely new changes that wasn't in the scope of work.
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